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Privacy Policy

Privacy Policy

Last Updated: 10th June 2025

1. Introduction

Welcome to CSM Segensworth Ltd. We are dedicated to protecting the privacy and security of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://csm-training.co.uk/, including any associated media forms, channels, or mobile applications (collectively, the “Site”). Please read this Privacy Policy carefully. If you don’t agree with its terms, please don’t use the Site.

2. Who We Are

CSM Segensworth Ltd (“we,” “our,” or “us”) is a company registered in England and Wales. We are the data controller responsible for your personal data under UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

3. Information We Collect

We may collect personal information from you in various ways, for example, when you visit our Site, register for a course or account, fill out a form, sign up for our newsletter, respond to a survey, and in connection with other activities, services, features, or resources we make available on our Site.

The types of personal information we may collect include:

  • Contact Data: Your name, email address, postal address, and telephone number.
  • Account Data: Your username and password (if you create an account).
  • Payment Data: Payment card details (these are processed securely by third-party payment processors; we do not directly store them).
  • Course & Training Data: Information related to courses you enquire about or register for, including your attendance and completion records.
  • Technical Data: Your Internet Protocol (IP) address, browser type, operating system, device information, Browse patterns, and usage data.
  • Marketing and Communications Data: Your preferences for receiving marketing from us and our third parties, and your communication preferences.
  • Other Information: Any other information you choose to provide to us.

4. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services: This includes processing your course registrations, managing your account, and delivering the training you’ve purchased.
  • Communicate with you: To respond to your enquiries, send you important updates, and provide customer support.
  • Process transactions: To handle payments for courses and services.
  • Improve our Site and services: To understand how our users interact with the services and resources on our Site, and to personalise your experience.
  • Send periodic emails: We may use your email address to send you information and updates about your order or enquiries. It may also be used to respond to your questions or other requests. If you opt-in to our mailing list, you’ll receive emails that may include company news, updates, or related product/service information. You can unsubscribe at any time.
  • For marketing and promotional purposes: To send you information about our courses, promotions, and news that we believe may be of interest to you, where you have consented to receive such communications.
  • Comply with legal obligations: To meet our legal and regulatory requirements.

5. How We Share Your Information

We may share your personal information with:

  • Service Providers: We may share your data with trusted third-party service providers who help us operate our website, run our business, or provide services to you (e.g., payment processors, email marketing services, IT support). These third parties are legally obligated to protect your information and use it only for the purposes we disclose it to them.
  • Training Partners/Accreditation Bodies: If your course registration involves an accreditation body or a training partner, we may share relevant information with them to facilitate your training and certification.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or act in urgent circumstances to protect the personal safety of Site users or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).

7. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or input, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Under UK data protection law, you have specific rights regarding your personal data. These include:

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to correct information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure: You have the right to ask us to delete your personal information in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one calendar month to respond to you.

To exercise any of these rights, please contact us using the details provided below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for upholding information rights, if you are unhappy with how we have used your data. Their website is www.ico.org.uk.

9. Cookies

Our Site uses “cookies” to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the Site may not function properly. For more detailed information on the cookies we use, please see our Cookie Policy

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10. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verifiable parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

CSM Segensworth Ltd, Unit 6, Cockerell Close, Segensworth West, Fareham, Hampshire, PO15 5SR

Email: info@csm-training.co.uk

Phone: 03330 432 442